Return Policy

Holiday Purchases  - purchases made From 11/15/22 through 12/31/22 are eligible for return until 1/30/23. 

Returns and Exchanges are FREE within 30 days of delivery of your order. We want to ensure that your purchasing experience is fun, easy, and risk-free.

  • - We can only accept returns for New/Unworn condition items.
  • - Please be sure to test shoes indoors on a soft/carpet surface to ensure proper fit and comfort while keeping the shoes in new condition.
  • - All sales are final for event/promo priced purchases when noted at time of purchase, unless you purchase Seel Return Assurance.
  • - Any charges for shipping are nonrefundable.

START Return or Exchange

If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items.  You can learn more about the Seel Return Assurance policy here.  If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy.

Seel Return Assurance

Learn more about Seel Return Assurance here. You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund for items marked as final sale. If you choose to not purchase Seel Return Assurance, your purchase is final sale. You can learn more about Seel Return Assurance in our FAQ.

Growth Spurt Guarantee®

We've introduced the first-ever, Growth Spurt Guarantee®. If your child has a growth spurt within 30 days from receipt of confirmed delivery of your shoes you'll get 50% off the full retail price of the same style and color in the next size up. This policy applies to shoes that have already been worn, and because of that would not be accepted for refund under our return policy. Learn more

Sizing Questions?

If you have any questions about fit, size or styles while you're online browsing, check out the FAQ and the PLAE FIT KIT, feel free to send us an email (hello@plae.co). We are more than happy to walk you through it!

Worn shoes that can't be returned?

We have a thriving resale community that would be thrilled to have you participate.

Check out our Kidizen REWEAR program. PLAE kid shoes have an average resale value of $10-$25 on Kidizen, and in addition to the money you'll earn, each qualifying resale with Kidizen earns you PLAE rewards that you can apply to future purchases on plae.co!

VISIT KIDIZEN TO START RESELLING

 

You can also check out our "PLAE Shoes BST" Group on Facebook as well:

VISIT PLAE Buy/Sell/Trade Community

 

Not sure what to do? Shoot us an email and we will help you out - hello@plae.co