Return Policy

Returns and Exchanges are FREE within 30 days of delivery of your order. We want to ensure that your purchasing experience is fun, easy, and risk-free.

  • - We can only accept returns for New/Unworn condition items.
  • - Please be sure to test shoes indoors on a soft/carpet surface to ensure proper fit and comfort while keeping the shoes in new condition.
  • - All sales are final for event/promo priced purchases when noted at time of purchase. No returns or exchanges accepted on these items.
  • - Any charges for shipping are nonrefundable.
  • - Available for US customers only. 

START Return or Exchange

Growth Spurt Guarantee®

We've introduced the first-ever, Growth Spurt Guarantee®. If your child has a growth spurt within 30 days from receipt of confirmed delivery of your shoes you'll get 50% off the full retail price of the same style and color in the next size up. This policy applies to shoes that have already been worn, and because of that would not be accepted for refund under our return policy. Learn more

Sizing Questions?

If you have any questions about fit, size or styles while you're online browsing, check out the FAQ and the PLAE FIT KIT, feel free to send us an email ( We are more than happy to walk you through it!

Worn shoes that can't be returned?

We have a thriving resale community that would be thrilled to have you participate.

Check out our (re)PLAE program. PLAE shoes have an average "life" of 2.7 wearers and a high resale value. Sell you shoes for cash, or PLAE rewards that you can apply to future purchases on!

VISIT (re)PLAE to sell/shop


Not sure what to do? Shoot us an email and we will help you out -