Due to the global COVID-19 pandemic, online shopping and shipping volumes are at an all-time high. We are also continuing to ensure that our fulfillment and shipping protocols are keeping our team and our customers safe. Due to the increased safety measures we are taking, orders may be temporarily delayed beyond our standard processing time estimates.
We recommend enrolling in UPS My Choice, a service that provides text and email updates on delivery status, and provides you with options to schedule or reroute packages. We are not able to cancel or make changes to an order, as our warehouse is working to process orders as they are placed.
We offer FREE economy shipping on orders within the contiguous U.S that are $49.00 or more. Standard shipping fee for orders less that $49 is $6.95.
This offer excludes shipments going to Hawaii, Alaska, Puerto Rico, Guam, and APO/FPO/DPO addresses. Shipping costs to these locations are calculated during check out. Free shipping may not be applied with other promotions, offers or discounts. Shipping applies (starting at $6.95) with other promotions or offers, such as the Growth Spurt Guarantee and customers with alternate shipping terms.
We are committed to getting your order to you as quickly as possible and our warehouse starts the shipping process as soon as your order has been placed. Please make sure the COLOR, SIZE and STYLE are correct before you complete your purchase. Once orders are placed they cannot be changed.
We do not ship to Post Office Boxes. Saturday delivery is not available.
We do not offer shipping to Canada or other international shipping addresses.
PROCESSING AND TRANSIT TIME
Orders placed before 9am PST Monday - Friday generally ship the same day, but please allow 1-2 business days for processing. Orders placed after 9am on Friday will ship the following business day. Actual transit time once shipped is estimated for Economy Delivery as shown in the map below. Tracking number will be emailed once your order is packed and ready for carrier pick up - please allow up to 24 hours before tracking progress is available.
- Standard Delivery - FREE on orders $49 or over, $6.95 for orders under this price threshold, within the contiguous U.S. (Expected arrival: 2-10 business days in most cases – see map above). Most orders using this method are shipped via UPS SurePost with final delivery by USPS.
- Expedited Delivery - $15.00 (Expected arrival: 3 business days)
- Rush Delivery Air - $20.00 (Expected arrival: 2 business days)
- Next Day and other shipping options may be available contact us before placing your order.
ALASKA, HAWAII, PUERTO RICO, GUAM, AND APO/FPO/DPOs
- Tab only orders ship via Standard Delivery for $6.95
- Standard Delivery $15 for shoe orders or shoe + tab combo orders, regardless of purchase amount
RETURN SHIPPING IS FREE
If the shoe fits… Well, you know the rest. However, if it doesn't fit returns are FREE*. Follow our easy return process to get started. (*Free return shipping for U.S. customers)
Offers not valid for customers with negotiated buying terms. Terms of this offer are subject to change.